FAQs

Here are your most FAQ’s answered. It is our top priority to keep our customers happy. Please read and follow all instructions provided to you in our FAQ’s to help speed up the process of your questions or concerns. 

• Delivery times? US delivery is 7-10 business days. Tracking numbers are sent to your email as soon as your order is shipped. Please only contact us about this if your order has surpassed the estimated time for shipment.

• Return Policy? No refunds OR exchanges on clothing or accessories. Defective electronic devices are eligible for return IF return process is initiated within 3 days of delivered date. No refunds on electronics will not be granted due to lack of knowledge on use. Refunds will be processed within 3 days after product is received. The original shipping fee and insurance are non-refundable.

• When will my product be shipped? Once your order has been processed your item(s) will be shipped. Our current US "COVID-19" shipping time is  7-10 business days. On occasion (out of stock or holiday mail traffic) it may be 10-14 business days. Shipping time can be altered and extended at any time - upon the discretion of our company. Any extended shipping turn-around times are written in your purchase receipt that pops up when you finalize your purchase in the "purchase here" area.

• Where is my USPS tracking number? Once your package is shipped, your individual USPS tracking numbers are sent to your email. Make sure you have provided us with a valid email address when making your purchase. Double check the spelling of your email address to ensure you receive your receipt and your tracking information. Please check all spam folders for your tracking numbers.

• Do you ship International: Not at this time

• I entered the wrong shipping address how can I fix it? If you entered the wrong shipping address, EMAIL us with a copy of your purchase receipt within SAME DAY of your purchase at

  bouncetogotravelitems@gmail.com PUT IN EMAIL SUBJECT LINE “Shipping Address Error” Please contact us within the time frame allowed, otherwise we cannot change the customer error and it will ship. Sorry there are no refunds for this customer error, you must correct your address error by finalizing a new invoice purchase with the correct address.  

• I entered the wrong email or quantity count how can I fix it before you ship? We are not responsible for customer’s providing wrong email. However, if you provide an incorrect email, please EMAIL us with a copy of your purchase receipt WITHIN SAME DAY of your purchase with the correct email address. Please understand that we correspond to whatever email address you provide and ship quantity amount that you purchased.

• PLEASE NOTE: We do not offer cancellation option currently.

• What if I ordered 2 or 3 items and only received part of them? What should I do? Do not worry, sometimes your orders are split in two when we are enduring a low stock count. Simply contact us and we will gladly investigate your claim and send you any items missing if your case is valid.

• What if my package is returned to sender (Bouncetogo), will it be shipped to me again? If your package was returned to us due to customer error in shipping or return to sender, customer is responsible for paying re-shipping costs. We do not offer refunds, returns, or exchanges for this. Customer agrees to these terms when clicking purchase.

• Please provide a safe shipping address: We understand mistakes happen and will do our best to help you resolve your shipping needs however we are not responsible for shipping delays OR lost packages marked delivered BUT not received. In the event this happens, please take your tracking number to your local USPS to file a claim.

• All specials are non-transferable or not eligible to be applied or combined to a new purchase in credit or an upgrade: All original purchase orders stay as is with original purchased terms and cannot be upgraded or combined with any current specials.

• Orders that are flagged as fraud will be cancelled, NO EXCEPTIONS.

 

Photo Disclaimer: You hereby grant to Bouncetogo a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use the content that you submit to Bouncetogo; all customer photos, Bouncetogo product photos. You hereby grant permission to Bouncetogo to use all photo materials and content freely upon the discretion of Bouncetogo using all ethical and non-harmful purposes. You hereby agree that Bouncetogo may place your photos as such advertising and promotions on the website Bouncetogo.com or on, about, or in conjunction with your Content on www.Bouncetogo.com. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you. By submitting your content to Bouncetogo you acknowledge and agree to all terms written in our disclaimer the terms of use posted on www.Bouncetogo.com